Sales, Warranty and Return Policy
We strive for 100% customer satisfaction. We describe our items accurately, and offer close up photographs of our items to ensure the items are in the condition stated. New items are factory new, and purchased direct from the manufacturer.
We offer a 30 day return policy on all of our products! If you need to return an item, please contact us for an RMA (Returned Merchandise Authorization) number via the web site.
RETURNS WITHOUT AN RMANUMBER WILL NOT BE ACCEPTED.
USED ITEMS, ENGRAVED ITEMS, OR OTHERWISE MODIFIED ITEMS ARE NOT RETURNABLE.
|New Pocket Watch Warranty:
|Full Factory Warranty||
New Watches carry the full manufacturers warranty. We are authorized internet retailers for Bernex; Bouverat 1919, Charles-Hubert, Paris; Desperado; Dueber Watch Co, Jean Marcel; Rapport of London, and South Dakota Gold.
On occasion, a customer gets a mechanical pocket watch and does not know how to use it. In this case, we can certainly assist in instructing the customer of its proper use. Mechanical Pocket Watches must be fully wound daily to keep time.
|New Pocket Watch Chains,
Domes, Stands, Holsters, Fobs, and other accessories:
|90 Day Warranty||
We will repair or replace (at our discretion) any of these items due to faulty workmanship within 90 days of purchase. This warranty does not apply to abused items.
Please note that antique & pre-owned chains, domes, stands, holsters, fobs, signs and other accessories do not carry any warranty, although they are covered under the 7 day return policy.
|Antique & Pre owned Pocket
|90 Day Labor Warranty||
All antique pocket watches are checked before they are sent out to insure they are in working order and to insure they are in the same condition described on our website. On occasion, there are problems shipping antique watches through the mail. If the box was damaged, we assist in filing a claim with the carrier. If the watch is broken, and we determine it is through no fault of the customer, or the carrier, we can repair, and send it back free of charge.
This warranty does not
apply to damage caused by accidental breakage or improper
use. Note, the most common issue with mechanical pocket watches is that they need to be wound every 24 hours in order to run and keep time consistently. On occasion, a customer gets a watch and does not know how to use it. In this case, we can certainly assist in instructing the customer of its proper use. Please check this article regarding how to wind and set an antique pocket watch.
||Within 30 Days||
We offer a 30 day, easy return window. We can accept returns within 30 days as long as the item has not been used, and retains all factory packaging and paperwork. Engraved items are NOT eligble for return, but do carry the Factory Warranty.
Watches have a tag attached stating “Not Returnable If Tag Is Removed” or “Not Returnable If Removed”. These tags, called “Security Tags,” are placed so you are able to try on merchandise with the tag still attached. If you are not 100% satisfied with the item and would like to return it, you have 30 days to return it as long as the item’s Security Tag is still attached. Removal of the Security Tag means that you have inspected and are pleased with the item. We will not accept a return for credit or refund for an item that is returned without the original Security Tag attached or tampered with.
IMPORTANT NOTE ABOUT RETURNED ITEMS: Please note that in order to be eligible for return or refund, the item(s) must be in new, unused condition. All returned items will be inspected to ensure they have not been used. Items with protective lens coverings that have been removed cannot be returned for refund or exchange. Items showing any sign of wear, having been worn or used, having any scratches or any marks cannot be returned for refund or exchange. If the item has been engraved, the item is not returnable or refundable. We reserve the right in making the determination if a returned item is eligible for return or exchange. If a returned item is deemed not returnable, the item will be shipped back to the customer and associated shipping cost will be charged to the customer.
Shipping charges, even those during a ‘Free Shipping’ Promotion are not refunded under any circumstance.
If you need to return an item, please contact us for an RMA number via the web site.
Shipping charges, even when purchased during a “Free Shipping” promotion, are not refunded.