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Sales, Warranty and Return Policy

We strive for 100%

customer satisfaction. We describe our items accurately, and offer

close up photographs of our items to ensure the items are in the

condition stated. New items are factory new, and purchased direct

from the manufacturer.

We offer a 7 day return policy on all of our products for evaluation purposes. If you need to return an item, please contact

us for an RMA (Returned Merchandise Authorization) number via the web site.

RETURNS WITHOUT AN RMA

NUMBER WILL NOT BE ACCEPTED.
USED ITEMS, ENGRAVED ITEMS, OR OTHERWISE MODIFIED ITEMS ARE NOT RETURNABLE.

New Pocket Watch Warranty:

 

Full Factory Warranty

New Watches carry the full manufacturers warranty. We are authorized internet retailers for Avalon (China); Bellagio bel tempo (China); Bernex; Camero; Charles-Hubert, Paris; Classique; Colibri of London; Desperado; Dolan Bullock; Dueber Watch Co, Jean Marcel; Jules Jurgensen; National; and Rapport of London. Click

here for further information regarding service and warranty

work on these brands.

On occasion, a customer gets a mechanical pocket watch and does not know how to use it. In this case, we can certainly assist in instructing the customer of its proper use. Mechanical Pocket Watches

must be fully wound daily to keep time.

New Pocket Watch Chains,

Domes, Stands, Holsters, Fobs, and other accessories:

90 Day Warranty

We will repair or replace (at our discretion) any of these items due to

faulty workmanship within 90 days of purchase. This warranty does not apply to abused items.

Please note that antique & pre-owned chains, domes, stands, holsters, fobs, signs and other accessories do not carry any warranty, although they are covered under the 5 days return policy.

Antique & Pre owned Pocket

Watch Warranty:

90 Day Labor Warranty

All antique and pre-owned watches we sell carry a 90-day warranty.

All antique pocket watches are checked before they are sent out to insure they are in working order and to insure they are in the same condition described on our website. On occasion, there are problems shipping antique watches through the mail. If the box was damaged, we assist in filing a claim with the carrier. If the watch is broken, and we determine it is through no fault of the customer, or the carrier, we can repair, and send it back free of charge.

This warranty does not

apply to damage caused by accidental breakage or improper

use. Note, the most common issue with mechanical pocket watches is that they need to be wound every 24 hours in order to run and keep time consistently. On occasion, a customer gets a watch and does not know how to use it. In this case, we can certainly assist in instructing the customer of its proper use. Please

check this article regarding how to wind and set an antique

pocket watch.

Returns: Within

7 Days



We
offer a 7day return policy on *ALL of our products for

evaluation purposes. (*Excludes Engraved, used or modified items)
If you received and item that

you are not happy with, we will gladly accept your return.

You must first contact us to obtain an RMA. We would be happy to apply the

amount paid for the item towards an equal or higher priced

item(s). However, if you would prefer a refund, please

let us know. (*Excludes engraved, used or modified items)

 

Watches have a tag attached stating “Not Returnable If Tag Is Removed” or “Not Returnable If Tag Is Removed”.
These tags, called “Security Tags,” are placed so you are able to try on merchandise with the tag still attached.
If you are not 100% satisfied with the item and would like to return it, you have 30 days to return it as long as the item’s
Security Tag is still attached. Removal of the Security Tag means that you have inspected and are pleased with the item.
We will not accept a return for credit or refund for an item that is returned without the original Security Tag attached or
tampered with.

SPECIAL  NOTE ABOUT RETURNED ITEMS: Please note that in order

to be eligible for return or refund, the item(s) must

be in new, unused condition.

Items showing any sign of wear, having been worn or used, having any scratches or any marks cannot be returned
for refund or exchange. If the item has been engraved, the item is not returnable or refundable.
All returned items will be inspected to ensure they have not been used. We reserve the
right in making the determination if a returned item is eligible for return or exchange. If a returned item is deemed
not returnable, the item will be shipped back to the customer and associated shipping cost will be charged to the customer.

IMPORTANT – A 7% processing/restocking fee will be applied to cover all refunds of orders
paid with a credit or debit card.
These transaction fees are charged by the credit card gateway.

Money order & Paypal payments are exempt from this transaction fee. Returns for credit to be applied towards another
equal or more expensive item are not charged this fee, since no refund is applied to the credit/debit card.

Shipping charges, even those during a ‘Free Shipping’ Promotion are not refunded under any circumstance.

 


Refunds:
 
Within 30 Days

Returns for store credit can be made for up to 30 days after the
item has shipped from our facility. After this point,
all sales are considered final and are NOT returnable.

Watches have a tag attached stating “Not Returnable If Tag Is Removed” or “Not Returnable If Removed”. These tags, called “Security Tags,” are placed so you are able to try on merchandise with the tag still attached. If you are not 100% satisfied with the item and would like to return it, you have 30 days to return it as long as the item’s Security Tag is still attached. Removal of the Security Tag means that you have inspected and are pleased with the item. We will not accept a return for credit or refund for an item that is returned without the original Security Tag attached or tampered with.

Refunds within 30 days are accepted, but are subject to a 15% restocking fee, or $15 whichever is greater. Please note that in order to be eligible for a refund, the item(s) must be in new, unused condition. If any wear is present, the worn parts must be replaced and charges will be deducted from the refund.

IMPORTANT NOTE ABOUT RETURNED ITEMS: Please note that in order to be eligible for return or refund, the item(s) must be in new, unused condition. All returned items will be inspected to ensure they have not been used. Items with protective lens coverings that have been removed cannot be returned for refund or exchange. Items showing any sign of wear, having been worn or used, having any scratches or any marks cannot be returned for refund or exchange. If the item has been engraved, the item is not returnable or refundable. We reserve the right in making the determination if a returned item is eligible for return or exchange. If a returned item is deemed not returnable, the item will be shipped back to the customer and associated shipping cost will be charged to the customer.

Shipping charges, even those during a ‘Free Shipping’ Promotion are not refunded under any circumstance.

If you need to return an item, please contact us for an RMA number via the web site.

RETURNS WITHOUT AN RMA NUMBER WILL NOT BE ACCEPTED.

The returned item must be in the same condition as shipped, and in its original packaging.

Shipping charges,

even when purchased during a “Free Shipping” promotion,

are not refunded.

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